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Find Solutions, ask questions, and share advice with other HP product owners. Javascript is disabled in this browser.

This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. How does HP install software and gather data? If you have upgraded a computer with Windows XP to Vista and the drive was working in XP but is no longer working correctly in Vista, start at Step 4 to remove the upper and lower control filters from the registry step by step. For more information, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English.

Otherwise, use Device Manager to reinstall the drive and to find if Windows is able to recognize the drive. Whenever a User Account Control window opens, click Continue. Click Start , and enter " device manager " into the Start Search field. Select the drive name, click the uninstall button, and wait about five seconds. When done, the drive name should appear in a Windows message and in Device Manager.

Device installed successfully message. Close Device Manager and skip to Step 2 to reset power and reseat the drive cables if necessary. If a drive name is shown with an alert icon the drive icon is marked with an alert symbol, , double-click the drive name to find more information. Do the following depending on what is shown in the Device Status section:. If error code 10 , 19 , 31 , 32 , 39 or 41 is shown inside Device Status, a problem exists with the integration of previous CD burning software.

Use Step 4 to remove associated control filters from the registry. For any other error, refer to the information that is provided with the error code. If a drive name is shown with a disabled icon the drive icon is marked with an arrow pointing down, , the drive has been disabled.

Right-click the drive name and select Enable. You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled. If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. Resetting the BIOS may also resolve this problem. To reset the BIOS: If the CD or DVD drive is listed as normal , with no special icons , Windows is detecting the drive but other software used to burn discs may not be detecting the drive.

Use step 5 to make the disc burning software detect the drive. Drives in Device Manager. Reset the computer power Under certain writing conditions the drive might lose communication with Windows - even after restarting Windows. To reset the drive, fully turn off the computer by selecting Start and then Shut down from the power menu.

Wait 5 seconds for the computer to fully power off before turning it on again. If the drive is still missing after resetting power, continue to the next step. Check the drive cables Perform the steps in this section to check the drive cabling:.

The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer. This product contains components that can be damaged by electrostatic discharge ESD. To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam pad , and wear an ESD wrist strap connected to a grounded surface.

Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the PC for five seconds. Gently remove both the data cable and the power cable from the back of the CD drive. Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. Gently remove and reinsert the CD drive data cable from the connector on the motherboard. Be very careful to not dislodge other cables.

Make sure that ribbon cable from the drive connects to the proper IDE location on the motherboard usually the secondary IDE connector. Make sure Master or Slave jumper setting matches the correct Master or Slave cable connector or is set to Cable Select. Upper IDE cable connectors. Replacing the side panel. Turn on the computer. Use the Left and Right Arrow keys to select Main. If the drive name appears , the drive is recognized by the BIOS and should also be recognized by Windows.

If Windows recognizes the drive, you are finished. If Windows does not recognize the drive, repeat Step 1 to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed. If the drive name still does not appear , replace the cable, the drive, or have the computer serviced.

If you suspect that the drive may be bad after using these steps, test the drive to see if the hardware has failed. Clear the upper and lower registry filters Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 using the following steps:. Click the following Microsoft Fix it Solution to clean the registry filters automatically:. If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.

Unplug all non-essential external plug and play devices, especially cameras, and complete the following steps. Click Start , and type " regedit " into the Start Search field. Click File , Export , type a filename that is easy for you to remember, and click Save.

A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.

Make sure you have selected this exact key name. Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key. Close the registry editor and restart the computer.

The disc drive should now be recognized by Windows. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Vista. Example of message in Roxio Creator Basic 9. Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive.

To correct the problem and allow the software to detect the drive again, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.

The following procedure is an example of how to correct a No drive detected message in Roxio Creator Basic v9. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. To do so, skip to the next Step 4b. Uninstall Roxio Creator Basic v9 from add remove programs:. Click Start , and then Control Panel.

Select Roxio Creator Basic v9 , and click Uninstall from menu bar. Click OK or Allow on any verification messages that open. After Roxio Creator has been uninstalled, restart the computer.

Click Next , and then click Next again. Select Restart the computer , and click Finish. The computer must be restarted after installing Roxio Creator before the drive will be recognized.

Open Roxio Creator and verify that a drive name appears as the destination selection. If a missing certificate file message opens, find and delete the hidden file sarlicense9. For more information refer to Error in Roxio Creator Basic: The certificate file is missing or has been corrupted. If the drive is not recognized, continue to the next step. Replace the PxHelp20 registry value Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps.

Click Start , and enter " regedit " into the Start Search field. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes.. With the 4D36EECE-BFCBE key still selected, right-click any blank area of the right side of the registry editor window the window pane listing all the values within the key. Select New and Multi-String Value.

Replace the default text for the new value by typing the following and then pressing Enter:. Right-click the new LowerFilters value and select modify. The disc drive should now be recognized by your recording software.

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Find Solutions, ask questions, and share advice with other HP product owners. Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. How does HP install software and gather data?

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